Frequently Asked Questions
Everything you need to know about bringing Studio Celine W into your home.
What is the standard shipping time for my order?
Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes 5-10 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
Do you offer international shipping?
Yes, Studio Celine W ships worldwide. International shipping rates and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return policy for home decor items?
We want you to love your space. If you are not satisfied, we accept returns on most items within 30 days of delivery, provided they are in original condition and packaging. Please contact our support team to initiate a return.
Are your products ethically sourced?
Sustainability and ethics are at the heart of Studio Celine W. We partner exclusively with artisans and manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible.
What should I do if my item arrives damaged?
We take great care in packaging, but fragile items can occasionally break during transit. If your order arrives damaged, please email us a photo of the item and the packaging within 48 hours of receipt for a full replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through specialized financing partners at checkout.